Program will be a great foundation for starting or building a career at retail banking. The major focus of a program is practical questions of retail banking as a business. We prepared concentrated set of knowledge which allow to understand mechanics, processes and financial background.

Program contains video and textual lectures with theory and practical examples of business development tasks. Author of a program has 15 years of experience at retail banking and business development at top managers roles (incl. Chief Digital Officer and Head of Business roles), MBA, and Mastes of Science at Engineering Management Degrees.

Program contains several modules, including introduction to overall bank structure, purposes and structure of retail banking business, common organisational structure, key business and operational units.

Program focused on practical knowledge of business: financial and profit and loss model analysis, general and product marketing, sales management, channels management, service management, digital transformation, risks and legal model.