This course will be interesting to wide auditory: experts at consulting and process optimisation as an example of optimisation at retail banking industry and to managers and experts at different areas of retail banking business: process optimisation teams, platform and product owners, managers of operational teams.

Course contains video and textual lectures with theory and practical examples of process improvements. Author of a course has 15 years of experience at retail banking and process optimisation at top manager roles, six sigma black belt accreditation, and Mastes of Science at Engineering Management Degree.

Course contains several modules, including basic introduction to Lean and 6 Sigma methodology and the most popular frameworks such as DMAIC. Also course focused on practical area of retail banking and the most popular optimisation tasks and purposes.

Case study approach based on analysis and practical exercises at different areas of retail banking: sales optimisation, credit conveyour and process improvements, service and omnichannel model optimisation, Lean 6 sigma usage at digital transformation of retail banking.