• Price: $100
  • Degree: Сourse

The course will be interesting for managers and experts at area of digital transformation. For banking employees it will give an understanding of digitization as a tool for resolving of common banking problems. For IT and consulting experts a course gives a set of examples of typical banking problems and digital solutions.

The course contains video and textual lectures with theory and practical examples of digitization at different areas of retail business. Author of a program has 15 years of experience at retail banking and digital transformation at top managers roles (incl. Chief Digital Officer and Head of Products), MBA, and Mastes of Science at Engineering Management Degrees.

The course contains several modules, including introduction to digitization and digital transformation, analysis of common optimization tasks at retail banking and digital solutions for them.

The course focus on giving of practical knowledge at digitization of different areas of retail banking business: sales and acquisition, credit processes and conveyour, middle and back office tasks, service area, omnichannel model. Moreover course includes introduction to digitization project and resource management.


Our innovative curriculum focus on modern and practical knowledge of retail banking business:

  • Introduction to digitization
  • Types of digitization at retail banking
  • Digitization of sales and acquisition
  • Digitization of credit processes
  • Digitization of middle and back office processes
  • Digitization of service
  • Introduction to digitization management
    - resource management
    - resource model (in-house, outsource, outstaff)
    - contractors management
    - development of competencies
    - monetisation and business case calculation
  • Final exam
  • Capstone Project



The Retail Banking School

Praça da Alegria 22,

1250-217, Lisbon, Portugal


Twitter Facebook Instagram Instagram

Are you interested to learn more about?

Just write us to welcome@therb.org

We will be happy to answer you!

The Graduate School of Retail Banking is a global business school with HQ at Lisbon, Portugal.

RBS is a member of Portugal Fintech Association and Fintech House of Portugal.

RBS approved by Portugal Agency for Competitiveness and Innovation (IAPMEI).