The course will be interesting for managers and experts at area of digital transformation. For banking employees it will give an understanding of digitization as a tool for resolving of common banking problems. For IT and consulting experts a course gives a set of examples of typical banking problems and digital solutions.

The course contains video and textual lectures with theory and practical examples of digitization at different areas of retail business. Author of a program has 15 years of experience at retail banking and digital transformation at top managers roles (incl. Chief Digital Officer and Head of Products), MBA, and Mastes of Science at Engineering Management Degrees.

The course contains several modules, including introduction to digitization and digital transformation, analysis of common optimization tasks at retail banking and digital solutions for them.

The course focus on giving of practical knowledge at digitization of different areas of retail banking business: sales and acquisition, credit processes and conveyour, middle and back office tasks, service area, omnichannel model. Moreover course includes introduction to digitization project and resource management.